01. Return Eligibility

To be eligible for a return, please contact us within 7 days of receiving your order.

• The product must be unused and in its original condition.
• The original packaging should be intact.
• All original accessories and included items should be returned.
• Proof of purchase or order details may be required.

02. How to Request a Return

To start a return, contact our customer support team with your order number and the reason for your return.

03. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We may ask you to provide photos or other information so that we can review the issue and determine the appropriate solution.

04. Non-Returnable Items

For hygiene, safety, and regulatory reasons, certain healthcare, medical, personal-care, or opened products may not be eligible for return.

05. Return Shipping

Return shipping arrangements and costs may depend on the reason for the return.

If an item was received damaged, defective, or incorrectly supplied, please contact us before arranging a return.

06. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your return.

If the return is approved, the applicable refund will be processed according to the original payment method or another agreed method where appropriate.

07. Exchanges

If you would like to exchange an eligible product, please contact our support team within the 7-day return period.

Exchanges are subject to product availability and eligibility requirements.