01. Order Processing

Once your order is successfully placed, we begin processing it as soon as possible.

02. Delivery Time

Delivery times may vary depending on your location, courier availability, weather and other circumstances.

• Major cities: approximately 2–5 business days
• Other areas: approximately 3–7 business days
• Remote locations may require additional time

These are estimated delivery times and are not guaranteed.

03. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

Any available free-shipping offers will be clearly mentioned on the website or at checkout.

04. Order Tracking

Once your order has been shipped, tracking information may be provided by the courier or sent to you through the contact details provided during checkout.

Please allow some time for tracking information to become active after your order has been dispatched.

05. Delivery Delays

While we work to deliver orders on time, delays may occur due to circumstances outside our control, including:

• Weather conditions
• Courier delays
• Public holidays
• Incorrect or incomplete delivery information
• Unexpected operational circumstances

If your order is significantly delayed, please contact our support team so we can assist you.

06. Incorrect Address

Please make sure your shipping information is accurate before completing your order.

We may not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

07. Damaged or Missing Package

If your package arrives damaged, appears tampered with, or does not arrive within a reasonable period, please contact us as soon as possible.